Ans: We take utmost care of delivering freshest products to you, so that should not be a worry at all. We package the box very properly in a sturdy box to ensure there is no damage to the box during transit.
In case there's any issue after you get your product, reach out to our Customer Care team (+918296432733) and we will help you.
Ans: You can contact our team via email at order@bongmela.com with your order number or Call/Whatsapp us at +918296432733.
Ans: Once your order is shipped, the Airway Bill number (AWB no.) and courier company name are sent to you via WhatsApp/email (also you can find it in your order portal on BongMela.com). Please visit the courier partner website and enter the AWB # to track the current location of your shipment and the expected date of delivery. If you have any questions about your order dispatch, please call / WhatsApp us at +91 8296432733 or email us order@bongmela.com. We'll help you out.
Ans: We have tied up with www.paytm.com one of India’s leading online payment providers to make the purchase as simple and as seamless for you as possible. We accept all major modes of payment including Credit Cards, Debit Cards, Paytm Wallet, Net Banking & UPI. We also accept Cash On Delivery all over India.
If you have any queries about payment modes, please call / WhatsApp us at +91 8296432733 or email us order@bongmela.com. We'll help you out.
Ans: Yes, we do! We offer COD services all over the INDIA.
Ans: We understand that you are looking for the best deal. Please note our standard applicable coupons are available on the website Offer Zone Page. Further, we run some discount campaigns around various festivals. For more details on discounts and best deals, please subscribe to our newsletter!
Ans: ● Office - Madhyamgram, Kolkata - 700 129. India
● Call Whatsapp - +91 8296432733
● email - info@bongmela.Com
We are available: Monday to Saturday – 10.00 am to 6.00 pm
Ans: We sincerely apologize in case your order is delayed. Please reach out to us on +91 8296432733 (Call / WhatsApp) or order@bongmela.com & order number and we will escalate the matter to the shipping partner on your behalf.
Ans: Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91 8296432733 (Call / WhatsApp) or order@bongmela.com & order number so that we can organize for the delivery at a later that.
Ans: Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 working days.
Ans: NO, We don't have offline store now. We planned to launch our store in the coming year.
Ans: Yes! We do.
Please check out the link
Instagram: https://www.instagram.com/thebongmela/
Facebook: https://www.facebook.com/thebongmela
Twitter: https://twitter.com/thebongmela
YouTube: https://www.youtube.com/@thebongmela
Ans: If you receive an e-mail, a call from a person/association claiming to be from BongMela seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at BongMela or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency
Ans: No, BongMela does not store your credit/debit card information.